osTicket : Open Source Support Ticket System

Open Source Consulting

MySQL Database

PostgreSQL Database

GNU Health : Hospital Management

CRM Software: SugarCRM, vTigerCRM

osTicket: Support Ticket System

Pentaho: Business Intelligence

osTicket widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free.

Why osTicket?

osTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the features include:

• Web and Email Support
  The data model is designed in such a way that centralizes the information, so no duplication occurs. Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
• Auto Response
  Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
• Canned Replies
  Predefined responses for frequently asked questions.
• Internal Notes
  Add internal notes to tickets for staff
• Help Topics
  Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
• Alerts and Notices
  Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
• Role-based Access
  Control staff's access level based on groups and departments.
• Assign & Transfer Tickets
  Assign tickets to a staff and/or department.
• No signup Required
  No user account or registration required for users (ticket ID/email used for login).
• Support History
  All support requests and responses are archived.

How osTicket Works

osTicket seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface

Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Open Source Consulting

osTicket Consulting

• Installation
• Maintenance/Upgrades
• Customization
• Training